Grand Hyatt Hangzhou, Hangzhou ➤ Reviews, Rooms & Prices 2025

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Key details

About the Hotel

28 Hu Bin Road, Hangzhou, China, 310006

Grand Hyatt Hangzhou features a striking curved façade to maximize views of the legendary West Lake. Its multi-award-winning restaurant specializes in authentic Hangzhou cuisine and boasts an extensive wine collection. The hotel offers a blend of modern luxury and traditional design essence, providing key amenities for both leisure and business travelers. Located in downtown Hangzhou, it is conveniently positioned within walking distance of the Hubin district's shopping and entertainment centers.

Location

Grand Hyatt Hangzhou is ideally situated on the east shore of West Lake, a UNESCO World Heritage site. The hotel is within close proximity to numerous cultural and historical attractions, including the Phoenix Mosque and Leifeng Pagoda. Guests benefit from easy access to local transportation, with the Hangzhou Xiaoshan International Airport located about 30 kilometers away. Its central location allows for convenient exploration of the main business and shopping areas.

Rooms

Each of the 388 rooms features modern decor and plush bedding designed for comfort and relaxation. Many accommodations offer stunning panoramic views of West Lake or the vibrant cityscape. Rooms include upscale amenities such as marble baths with separate tubs and showers, work areas with high-speed internet access, and complimentary daily newspapers. Exclusive access to the Grand Club Lounge includes additional perks like continental breakfast and evening cocktails.

Eat & Drink

The hotel's signature restaurant offers award-winning cuisine that highlights traditional Hangzhou flavors, complemented by an impressive wine selection. Five on-site dining venues provide a variety of options, including Italian cuisine and local dishes, all in elegantly designed settings. Guests can enjoy refreshing beverages at the poolside bar as well. Dining experiences cater to diverse tastes, ensuring something for everyone.

Leisure & Business

With a 24-hour fitness center and a full-service health club, guests can maintain their wellness routine during their stay. The indoor heated pool, complete with a skylight, provides a relaxing environment to unwind. The hotel also caters to business needs with a comprehensive business center, offering personalized services and private workstations. Additionally, the HUAN Spa presents a variety of treatments aimed at promoting well-being.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Grand Suite

Max:

3 persons

60 m²

Bed options:

1 King-size bed

Air conditioning

room details

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King Room Club Access

Max:

3 persons

40 m²

Bed options:

1 King-size bed

Air conditioning

room details

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Twin Room Garden

Max:

3 persons

40 m²

Bed options:

2 Single beds

Air conditioning

room details

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Getting around

A list of all available modes of transport

City Centre

Hangzhou 2.3 km

Airports

Hangzhou Xiaoshan International (HGH) 28.8 km

Train

Hangzhou Railway Station 2.5 km

Underground

Longxiangqiao300 m

Fengqi Road 1.0 km

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Delicious Lobby Dining

“The food at 28 Hubing in the lobby was surprisingly good, providing a great start to my day with delicious options.” view full review

24-Hour Gym Access

“The gym was open 24 hours, allowing me to fit in a workout at my convenience, which was a huge plus for my stay.” view full review

Spacious Comfort

“My room was incredibly spacious and clean, offering a comfortable environment for a restful stay.” view full review

Charming Executive Lounge

“The executive lounge offered a delightful area for small meals and afternoon tea, perfect for unwinding after a day out.” view full review

General

No smoking on site
Wi-Fi
Parking
Safe deposit box
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
Luggage storage
Lift
Currency exchange
ATM/Cash machine
Barber shop
Vending machines

Sports & Fitness

Fitness centre
Hiking

Services

Airport shuttle
Valet parking
Room service
Laundry
Tours/Ticket assistance

Dining

In-room breakfast
Restaurant
Bar/ Lounge area

Business

Business centre
Meeting/ Banquet facilities
Fax/Photocopying

Spa & Leisure

Indoor swimming pool
Spa & wellness centre
Sauna
Jacuzzi
Massage
Pool with view

Room features

Air conditioning
Mini-bar
Sitting area
Tea and coffee facilities
Ironing facilities

Bathroom

Bathtub
Free toiletries
Bathroom telephone

Media

AM/FM alarm clock

Location

28 Hu Bin Road, Hangzhou, China, 310006

Map view

28 Hu Bin Road, Hangzhou, China, 310006

City landmarks

West Lake Scenic

West Lake

1.3 km

Hefang Street

2.1 km

Baoshi Mountain

Baochu Pagoda

2.0 km

Nanshan Road Culture Art Leisure Special Street

Orioles Singing in the Willows

1.9 km

South Yanan Road

Wushan Square

1.9 km

Park

Leifeng Pagoda; Leifeng Pagoda in the Sunset

2.9 km

Hubin Yintai

650 m

Harbour

Wulin Square

2.0 km

West of Baidi

Ping Hu Qiu Yue

2.0 km

No.89 Nanshan Road

West Lake Museum

1.5 km

No.11 Qianwangci Road

King Qian's Memorial

1.3 km

No.18 Yuanbao Street

Former residence of Xueyan Hu

2.4 km

No.65 Laodong Road

Hangzhou Stele Forest

1.4 km

Remnant Snow on the Bridge in Winter

2.0 km

Within Santanyinyue Islet

Three Pools Mirroring the Moon

2.5 km

China Academy of Art

1.9 km

Marina

Bai Causeway

3.0 km

Wulin Academy of Arts

770 m

Event hall

Tomb of Wu Song

1.6 km

Mosque

Phoenix Mosque

880 m

No.80 Beishan Road

Yue Fei Mausoleum

2.3 km

Museum

Hangzhou Museum

1.9 km

Shopping Area

Li Xing famous Plaza

650 m

Shopping Area

Lung Cheung Garment city Market

650 m

Shopping Area

Xihu times Square

760 m

Tower A

TianYang MingZhu DiXia ShangYeJie

760 m

Mall

Hubin Intime In77

760 m

Bridge

Duanqiao Canxue

2.0 km

Gushan Road

Gu Shan

3.5 km

Moon over the Peaceful Lake in Autumn

3.3 km

Nearby

Hubin Yintai

530 m

147 Nanshan Rd

Xihu Tiandi

530 m

Shopping Area

Li Xing famous Plaza

530 m

Shopping Area

Lung Cheung Garment city Market

530 m

Restaurants

28 Hubin Road

30 m

KaiYue DaTang Ba

10 m

Shangcheng District Hubin Road 28 Kaiyue Hotel 1 Floor

JiangHu Qian Sushi HangZhou XiHu

220 m

No.92 Xueshi Road

Ristorante Mulinaccio

210 m

3FNo.123,Pinghai Road

Zhi Wei Guan

430 m

No.83 Renhe Road

JiaoYe Thai Restaurant

350 m

1-2/F

Pizza Hut

500 m

ShangChengQu Dong PoLu 109Hao ShiDai Guang ChangNei

Ajisen Ramen

550 m

HuBin Road 10

1921 Lake View Restaurant

600 m

4-6/F

Shankuijia Sushi Bar

650 m

Room 103

Reviews and Ratings

Feedback from previous guests about their experience.

80%

liked the hotel and would stay again

8.0/10

Great

Rooms

8.0

Location

8.0

Service

9.0

Dining

7.0

4.5/5 based on 1085 reviews

#26 of 2,635 hotels in Hangzhou based on Tripadvisor

Chuck

United States, March 2024

8.2/10

My stay at the hotel was fantastic! The rooms had plenty of outlets to recharge gadgets and were very comfortable. The view of the lake, including the light shows, was outstanding. However, there was a slight lingering smell of stale cigarette smoke. The location is super good, very close to West Lake and the Yin Tai shopping mall, with stunning views and beautiful surrounding scenery.

Rooms

8.0

The rooms, though a bit cookie-cutter, were comfortable and offered a great view of the lake.

Service

9.0

The service was courteous, helpful, and the staff were very attentive. They made sure my requests were promptly taken care of.

Location

9.0

The hotel is just a couple steps from the gorgeous West Lake, offering breathtaking views and easy access to many attractions in Hangzhou.

Dining

7.0

The dining experience was varied and well-presented. However, the prices were a bit on the pricey side, around $40 per person.

Facilities

8.0

The facilities were well-maintained and offered everything I needed for a comfortable stay.

William

United States, December 2023

7.8/10

I had a mixed experience at this hotel. The rooms were clean and spacious, with a nice view of the West Lake, but they were also noisy at times. The service was excellent overall, with staff going out of their way to assist, although some communication issues were present. The hotel's location is convenient for visiting the West Lake but lacks nearby amenities like local stores and spas. The dining options were good with ample variety, but the price seemed a bit high for what was offered.

Rooms

8.0

The rooms were clean and spacious with a lovely outdoor space facing the West Lake, but they were noisy.

Service

9.0

The service was very kind and attentive, although there were some communication issues that could be improved.

Location

7.0

The location is perfect for exploring the West Lake, but lacks nearby amenities like local stores and spas.

Dining

7.0

The dining experience offered ample variety and quality, but the prices seemed a bit high for the overall experience.